Looking for a local representative who could provide a in-depth technical support? Dioiz has been in embedded engineering service company over a decade in Korean market. We started out by engineering training service company where students from a various companies now become our customers. Both engineering training experience and rich embedded engineering services enabled Dioiz to be a perfect candidate for solutions representative.
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| X-Pro2, XF35mm F/1.4R |
When it comes to embedded solutions, not only someone needs to have existing sales channels(networks) but also a distributor(rep) should be able to provide a first line of technical support. This is especially important where Korean customers expect face to face meetings when they need a technical support.
"Please wait another day.
Then I will get you answers from the headquarters."
I am afraid, this response will ensure you will lose the opportunity immediately by losing credibility. So again, it's critical that local representative(distributor) has the ability to provide a first line of technical support. In this regards, Dioiz is more than qualified.
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| X-Pro2, XF35mm F/1.4R |
Often times, Korean customers expect a local distributor to provide a custom engineering service. If you offer a solution SDK, you often have to deal with custom engineering service requests using a solution SDK. Dioiz accomplished a lot of custom engineering services over the years, so this won't be a problem at all.
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| X-Pro2, Touit 32mm F/1.8 |
"Engineering Training"
Any solution SDK requires a learning time to fully understand it. So throwing a good training at early period will save lots of support time during the whole support period. With this reason, we can minimize support load substantially. Sometimes, we ask customers to bring their target devices at the time of training. By giving them hands-on training on their target devices, we were able to help customers understand a solution SDK as quickly as possibly.
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| X-Pro2, Touit 32mm F/1.8 |
Sometimes, a training with a popular EVM(evaluation board) from silicon vendors helps as well. Of course one can refer to developer's manual at all times, but when you learn about the big picture via a general training, documents are more useful and easy to fill the details.
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| X-Pro2, XF35mm F/1.8 |
"Location matters in Korea."
This might be also true in any place over the world, but location really matters in Korea. Dioiz is located at the center of GangNam street. If you're looking for a local distributor or representative, Dioiz can be your perfect partner.
If you wish to explorer Dioiz, please don't hesitate to contact us at whsung@dioiz.com (WonHo, Sung, President)
